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Choice of forum contract provisions, fare penalties when carrier cancels flight

This letter was sent to the U.S. air carriers listed at the end of the letter.

We are sending you and other airlines this letter to advise you of several of the more problematic practices we have noted in reviewing certain air carrier operations and their contracts of carriage and international tariff submissions and to seek your help in eliminating them. It is our view that these kinds of practices violate 49 U.S.C. 41712, which prohibits unfair and deceptive practices and unfair methods of competition in the airline industry. This is to advise you that we will pursue enforcement action in the future if we determine that these kinds of practices continue to exist. Later this year after completing several additional carrier operational reviews, our Aviation Consumer Protection Division will be providing your airline with information on any other practices it finds that require correction and may exist with other carriers.

Last updated: Monday, March 2, 2020